Returns and exchange policy of Photolux Limited

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase*, simply return the item to us in its original condition by notifying us within 14 days of receipt. You then have a further 14 days to return the item to us at the address we will provide.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

We recommend that customers return goods for refund or exchange using Royal Mail signed-for delivery.

* Owing to the nature of the product, we regret that digital downloads are exempt from this guarantee.